This Privacy Policy explains how Clear Nest processes personal data in connection with its website, inquiries, bookings, and cleaning services.
We use personal data to respond to inquiries, prepare and confirm quotes, review property details, coordinate access and appointment times, deliver cleaning services, manage payments and deposits where applicable, maintain service records, handle follow-up communication, improve website performance, and meet legal, accounting, and compliance obligations.
We may share personal data with trusted processors and operational partners that support website hosting, communication, scheduling, payment handling, or similar administrative functions. These parties are expected to use the data only for the agreed purpose and to apply appropriate confidentiality and security measures.
We may share personal data with public authorities, courts, or other third parties when disclosure is required by law, necessary to establish or defend legal claims, or needed to comply with a lawful request. We may also disclose information to protect our rights, users, or the security of our systems.
Depending on applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, objection to certain processing, and portability where the legal conditions are met. Requests are assessed case by case and may require verification of identity.
To exercise a privacy right, a person should provide enough information for us to identify the relevant record and understand the request. We may ask for additional details or proof of identity where necessary, and we will respond within the period required by applicable law.
We keep personal data only for as long as needed for the relevant purpose, including quotation handling, scheduling, service delivery, recordkeeping, dispute handling, and legal compliance. When data is no longer required, it is deleted, anonymized, or otherwise handled in a secure manner consistent with applicable law.
Any material update will be reflected on this page, and the revised version will apply from the date it is posted unless a different effective date is stated. Users should review the policy periodically to stay informed about current practices.
Privacy overview
This section outlines the main categories of information processed, where it may come from, the cookie technologies in use, and the choices available to users.
We may process identification and contact details, property and access information, booking preferences, service instructions, payment-related records, communication content, and limited technical data such as device or browser information. Where relevant to a cleaning request, we may also process photos or notes about the property condition that are provided by the user.
We receive data when users submit an inquiry, request a quote, arrange access, communicate by phone, email, or form, or provide information during a cleaning visit. We also collect certain technical data automatically through the website and may generate internal records from scheduling, service coordination, and completion handover activities.
We may use essential cookies to support basic site functions, preference cookies to remember selected settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
Users may block or delete cookies through their browser, although some site functions may not work properly if essential cookies are disabled. Non-essential cookies, if used, should be reviewed through the available preference tools before they are set.
We process personal data on lawful bases that may include performance of a contract, steps taken at the request of the data subject before entering into a contract, compliance with legal obligations, legitimate interests, and consent where required. The exact basis depends on the context of the interaction and the type of data involved.
Where GDPR applies, individuals may have rights of access, rectification, erasure, restriction, objection, and data portability, and may withdraw consent where processing is based on consent. These rights are not absolute and may be limited by legal obligations, contractual needs, or legitimate grounds for processing.
